Feedback, complaints & compliments.
At Therapy & Co., we love hearing from you & appreciate your feedback & suggestions on how we can improve. Your valuable feedback helps us evaluate, develop, & enhance our services for you and the wider community. We encourage you to share your feedback through our provided channels.
Please know that our team is dedicated to understanding your feedback & will give it the attention it deserves. We promise to handle any feedback or complaints transparently, promptly, & in a meaningful manner. We take all general feedback or issues raised seriously & will address them as quickly as possible.
steps to submitting feedback.
Our team are here to offer you understanding & will ensure your feedback is met with the attention it deserves. We are committed to managing any feedback or complaints in a transparent, timely & meaningful way, with all general feedback or issues raised taken seriously & dealt with promptly.
step 1 • get in touch
Please contact the therapist collaborating with you to try and resolve any issues. If this is not suitable or preferred, you can provide general feedback, compliments, or suggestions via the contact methods listed under "submit feedback here" on this page. Alternatively, you can email us at feedback@therapyandco.com.au.
step 2 • our response.
Your feedback is genuinely important, and all submissions received are taken seriously & will be reviewed by a senior member of our team.
If you have a complaint, we will respond as quickly as possible. We will let you know if we can resolve the matter or whether we need more time to investigate. Sometimes this may mean we are required to speak with someone who is overseeing your matter. We will keep you informed of the progress of your complaint. We will contact you within 3 working days & resolve your complaint within 14 working days.
Your feedback can remain anonymous, although if you would like us to follow up with you, your details will be required.
Submit feedback here.
If you wish to share a compliment, provide feedback, or raise a complaint, you can submit these via several different pathways. Should you prefer to speak with someone over the phone, you can contact us at 1800 975 211.
contact methods.
Need more help?
Individuals or parties with a complaint can at any time contact the following bodies should their complaint remain unresolved, or your questions may not have been satisfied. These may include:
the commonwealth ombudsman.
They ensure safeguards for the community in its dealings with the Australian Government. You can contact them via:
Phone • 1300 362 072
Website • www.ombudsman.gov.au
the national replay service 'NRS'.
If you have a hearing or speech impairment and need assistance with making a complaint, contact the NRS.
Phone • 1300 555 727 or
Send an SMS to 0423 677 767
Website • www.relayservice.gov.au
national disability insurance scheme 'ndis'.
You can download and lodge feedback via:
www.ndis.gov.au/contact/feedback-and-complaints
Email • feedback@ndis.gov.au
Postal • GPO Box 700, Canberra ACT 2601
In-person • Drop your completed form off at any National Disability Insurance Scheme office.
ndis quality & safeguards commission.
Phone • 1800 035 544 (free call from landlines) or
Text Telephone • TTY 133 677
Translating & Interpreting Services • 131 450
National Relay Service • www.internet-relay.nrscall.gov.au and ask for 1800 035 544.
Online • www.ndiscommission.gov.au/about/complaints
The NDIS Quality & Safeguards Commission can take complaints from anyone about NDIS services, supports, standards and how an NDIS provider has managed a complaint.